If you own a business in Canada, you understand how crucial it is to communicate with team members and clients. That’s why your phone system is such a crucial part of your technology apparatus. Here are a few signs that it may be time to upgrade your Canada business phone systems.
When You’re Missing Communications
One of the biggest signs that it may be time to upgrade is if you’re missing important calls or communications. This could be due to the phone line not functioning properly, voicemail messages not being properly relayed, call forwarding failures, or any other number of reasons. According to a study published in 2019, 60% of customers prefer to call small businesses on the phone. So, if you’re consistently missing calls and other communications your business will certainly suffer.
When You Need to Add or Subtract Lines
One of the major limitations of traditional phone systems is that it can be tough to add or subtract lines at a whim. If you are a growing company, and you need to consistently add phone lines to enable new employees to do their jobs, a traditional phone system may not be able to accommodate your expansion, unless you’re willing to pay for constant upgrades. Likewise, if your team is constantly shifting between working from the office and working from home, you may not want to pay for phone lines or equipment you aren’t using. If this is a problem you are encountering, you may consider making the switch to a VoIP system. These phone systems rely on the internet to transmit communications and therefore are much more flexible than traditional landlines when it comes to adding and subtracting lines.
When You’re Paying Too Much
Cashflow is very important to a growing business and if your monthly phone bills are taking up a major part of your expenses, it may be time to make a change. Making the switch to a VoIP system can save you hundreds of dollars per month, by reducing your long-distance calling bills, allowing you to add lines without paying for new hardware or installation services, and offering monthly subscription fees, opposed to ironclad contracts. This may be huge for Canadian companies who need to make calls to the US or other countries often. In addition to VoIP, you may consider a virtual phone number or a cloud-based phone system — each of which offers similar pricing and flexibility. Landlines do provide stability and professionalism; however, they can be expensive to install and maintain. So, if you feel like your business is spending too much money each month on your landline, it may be time to switch to a more technologically advanced alternative.